Privacy Policy

1. Introduction

Whoosh Web ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at whooshweb.com (the "Site") or view a website preview.

2. Information We Collect

2.1 Information You Provide

When you make a purchase or contact us, we may collect:

• Business name and contact information
• Email address
• Phone number
• Billing information (processed securely through Stripe)

2.2 Automatically Collected Information

When you visit our Site or view a website preview, we automatically collect:

• Usage Data: Page views, time spent on pages, and navigation patterns
• Interaction Data: Engagement with site features and content
• Technical Data: Browser type, device information, IP address, and user agent
• Session Data: Temporary session identifiers stored in your browser's session storage (cleared when you close your browser)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process payments, deliver website previews, and provide customer support
• Analytics: To understand how visitors interact with our Site and improve our services
• Engagement Analysis: To understand visitor interest and follow up on inquiries
• Marketing: To create retargeting audiences and improve our marketing efforts (only with non-personally identifiable data until you make a purchase)
• Communication: To send transactional emails related to your purchase or service

4. Tracking Technologies

4.1 Google Analytics

We use Google Analytics 4 (GA4) to collect and analyze usage data. This includes:

• Page views and navigation patterns
• Custom events for button clicks and interactions
• Device and browser information

Google Analytics uses cookies and similar technologies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.2 Session Storage

We use browser session storage to track user sessions within a single browsing session. This data is automatically deleted when you close your browser and contains no personally identifiable information.

4.3 Interaction Tracking

We track user interactions and engagement patterns on our Site to understand how visitors use our services and to improve the user experience. This includes general navigation behavior, content interactions, and engagement with site features.

No personally identifiable information is collected through interaction tracking unless you complete a purchase or provide your contact information.

5. Data Sharing and Third Parties

We share your information only with trusted third-party service providers who help us operate our business:

• Payment Processing: Leading payment processors for secure transaction handling (see Stripe Privacy Policy)
• Database Services: Enterprise-grade database hosting and data storage (see Supabase Privacy Policy)
• Analytics: Website analytics services (see Google Privacy Policy)
• Hosting Infrastructure: Industry-leading website hosting platforms

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Session Data: Automatically deleted when you close your browser
• Event Data: Retained indefinitely for analytics purposes (contains no personally identifiable information until purchase)
• Customer Data: Retained for the duration of our business relationship and as required by law

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications or analytics tracking
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at the information provided below.

8. Security

We implement industry-standard security measures to protect your information, including:

• Encrypted connections (HTTPS/SSL)
• Secure payment processing through Stripe (PCI-DSS compliant)
• Row-level security on database access
• Regular security updates and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our Site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: